1. Refunds for Consulting Services
Due to the nature of our consulting services, we generally do not offer refunds once the services have been rendered. However, we are committed to ensuring that you receive the best possible value from our expertise and solutions. If you are dissatisfied with the services provided, please follow the steps outlined below:
- Initial Consultation: If you are dissatisfied after your initial consultation (the first meeting or session), you may request a refund within 7 days. We will assess the situation and, if appropriate, issue a refund based on the time spent and services provided.
- Ongoing Services: For ongoing projects or extended consulting services, if you are not satisfied with the progress or results, we encourage you to reach out to us to discuss the issue. We will make every effort to address your concerns. Refunds will be considered on a case-by-case basis.
2. Process for Refund Requests
If you wish to request a refund, please contact us directly at [your email address or phone number] within 7 days of your consultation or service delivery. Please provide the following information:
- Your full name and contact information.
- The date of the service or consultation.
- A brief explanation of why you are dissatisfied with the service.
We will respond to your request within 5 business days and will work with you to resolve the issue, whether through additional services, adjustments to the current project, or a refund.
3. Exceptions to the Refund Policy
We cannot offer refunds in the following circumstances:
- If the service was completed and delivered as agreed upon, and the client changes their mind after the fact.
- If the client fails to participate or engage with the provided consulting services, training, or workshops.
- If the client cancels or reschedules sessions less than 24 hours in advance.
- If the service is delivered in accordance with the agreed scope, but the client’s expectations or results were different from what was originally discussed.
4. Changes to Services or Scope
In the event that the scope of services changes or new terms are agreed upon, we will provide a new agreement that outlines any changes to the pricing or deliverables. Any additional charges or refunds for changes in the scope of work will be addressed in this agreement.
5. How to Contact Us
If you have any questions regarding our Refund and Returns Policy or if you need assistance with a refund request, please do not hesitate to contact us:
- Email: info@bollemnpartners.life
We value your business and are dedicated to ensuring you are satisfied with the services we provide.